Out of the CrisisMIT Press, 31 jul 2000 - 524 páginas Deming offers a theory of management based on his famous 14 Points for Management. "Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment." According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them. Previously published by MIT-CAES |
Índice
| 1 | |
2 Principles for Transformation of Western Management | 18 |
3 Diseases and Obstacles | 97 |
4 When? How Long? | 149 |
5 Questions to Help Managers | 156 |
6 Quality and the Consumer | 167 |
7 Quality and Productivity in Service Organizations | 183 |
8 Some New Principles of Training and Leadership | 248 |
11 Common Causes and Special Causes of Improvement Stable System | 309 |
12 More Examples of Improvement Downstream | 371 |
13 Some Disappointments in Great Ideas | 388 |
14 Two Reports to Management | 397 |
15 Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product | 407 |
16 Organization for Improvementof Quality and Productivity | 465 |
17 Some Illustrations for Improvement of Living | 475 |
Transformation in Japan | 486 |
9 Operational Definitions Conformance Performance | 276 |
10 Standards and Regulations | 297 |