The Team Handbook: How to Use Teams to Improve Quality

action activities appropriate assigned behavior brainstorming cause-and-effect diagram causes of problems Chapter Collect Meaningful Data consensus control chart data collection decisions define Deming Deming's described designed experiments develop discussion dot plot E E E Edwards Deming effort eliminate employees evaluation example exercise factors flipchart focus goals ground rules Group Process guidance team ideas Identify important improvement plan Instructions involved issues leader and quality Management by Results measurement ment mission statement monitor multivoting observer operational definitions organization Pareto Pareto charts Pareto Principle participants procedures product or service project team quality advisor quality improvement Quality Leadership questions records responsibility Review roles root causes Scatter Diagram scientific approach sequence skills solutions special causes stages statistical control steps strategies success supervisors suppliers tasks team leader team meetings team members team-building team's top-down flowchart understand warm-up workers