100 Methods for Total Quality ManagementSAGE, 1996 M03 5 - 237 páginas From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o |
Contenido
Purpose of Methods Alphabetical List | 13 |
Analytical Methods | 79 |
Idea Generation | 123 |
Data Collection Analysis and Display | 154 |
References | 234 |
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Términos y frases comunes
achieve action activity allows batch benchmarking Benefits It helps brainstorming Calculate cent changes chart Purpose checksheet Collect the data components concentration diagram continuous improvement control chart control limit LCL cost of quality Critical path analysis Customer Needs customer requirements Customer Satisfaction cusum data collection defective items Draw effect analysis errors Example An organization factors Failure mode flowchart Force field analysis goals histogram horizontal axis Hoshin Kanri implement internal customers Kanji Klefsjo Lower control limit McGraw-Hill measure Mind mapping moving average number of defects Pareto analysis Paynter charts performance pie chart Plot potential problems prevention Purpose To identify Quality circles Quality function deployment quality improvement reduce Reference sample shows simple steps involved solution specification stage Statistical process control supplier Table Taguchi methods tally chart target task team members Teamwork technique total quality management TQM methods variability variation York